FAQ
FAQs
Find all the answers to your questions about Larisa’s Salon, our Queens’ best hair styling and coloring services, available payment methods, service booking, and much more.
How do I book an appointment at your salon?
There are three ways to make an appointment in our beauty salon:
a) Using a website contact form on our Contact Us page
b) Calling us on our main business phone number: +1 (718) 380-1222
c) Using our appointment booking system
Can I book an appointment online?
Yes you can! Our online appointment booking system allows you to easily make an appointment by choosing the service you’re looking for, the day you would like to come in, and the time.
Can I come without an appointment?
Yes, Larisa’s Salon welcomes walk-in customers. However, due to the complexity and time required for some services, we highly encourage you to make an appointment or call us first so we can accommodate you in the best possible way.
Can I book an appointment with a specific specialist?
Yes, absolutely! You can book a service with a specific specialist, hair stylist, or nail art technician.
Do I need to confirm my appointment before arriving?
You are not required to take any action. One of our specialists will call you a day before to confirm your appointment.
How early should I arrive for my appointment?
We recommend all clients arrive at the salon 15 minutes before their appointment booking time.
What should I do if I’m running late for my appointment?
If you are running late, we will do everything possible to update the schedule and provide you with the necessary service. In the vast majority of cases, clients receive their services on the same day with a slight delay. In a limited number of cases, the delay may be 2-3 hours.
Can I cancel or reschedule my appointment?
At the current moment, there is no way to cancel or reschedule your appointment online. If your circumstances have changed or unexpected things have arisen, we encourage you to call our salon within 24 hours to make any necessary changes. We will ensure that your needs are accommodated in the best possible way.
What is your policy on rescheduling appointments if I need to change my time or date?
We will call you the day before to confirm your appointment time. If we are unable to reach you, please let us know within 24 hours and we will do our best to accommodate!
What forms of payment do you accept?
We accept cash, most major credit cards (except American Express), and some popular contactless mobile payment services, like Apple Pay.
What credit cards do you accept?
You can pay for our salon services and products using Visa, MasterCard, and Discover. We do not accept American Express.
Do you accept health insurance?
We do not accept medical health insurance as a form of payment for our services.
Larisa’s Salon is a hair and beauty salon providing traditional beauty services for women and men. Beauty salon services including high-quality facial services are not considered medical services and therefore not covered by health insurance.
Is there a deposit required to book an appointment?
No. There is no deposit required to book an appointment.
Do you charge a fee for missed appointments or late cancellations?
No. We do not charge any missed appointments or late cancellation fees.
Can I split the payment between multiple people (e.g., for a group appointment or gift)?
Our reception specialists will manage your payment for you in the most convenient way or offer the best options.
Do you have parking available, and is it free?
Yes, we have plenty of street parking spots available around our salon. You can park your car on 179th Street, Union Turnpike, or neighboring 178th or 180th Street.
Does your beauty salon have a waiting area?
Yes, our salon has a comfortable waiting area located in the main hall.
Is Wi-Fi available at the salon?
Yes! We have Wi-Fi available for our customers at no extra cost.
Does your beauty salon have a restroom?
Yes, our salon has a restroom.
Do you provide complimentary drinks or snacks during my appointment?
Yes, of course! We are happy to offer our clients and guests drinking water, tea, and coffee.
Do you offer services for men?
Yes, absolutely! Larisa’s Salon offers services for both women and men.
Do you accept walk-ins, or is it by appointment only?
Yes, Larisa’s Salon welcomes walk-in customers. However, due to the complexity and time required for some services, we highly encourage you to make an appointment or call us first so we can accommodate you in the best possible way.
Can I bring my own products (shampoo, conditioner, etc.) to the salon?
For the comfort and safety of our guests, you are able to bring your own products to the salon!
Are pets allowed in the salon, or should I leave them at home?
Yes, small pets are allowed in the salon. However, please note that the salon is an open area so please be courteous to the neighboring clients.
Are children allowed in the salon, and is there a designated waiting area for them?
Yes, children are allowed in the salon and are able to wait in our comfortable lounge area.
Do you provide any services for special occasions, like wedding hair and makeup?
Whilst we do not do any special services for makeup, we’d love to assist you with your hair for special occasions! Please let your hair stylist know or call us if you have any questions.
Are there any additional charges for things like long hair or extra products?
Yes, we do have services with varying prices depending on the length of the client’s hair.
Are there any age restrictions for certain services (e.g., hair coloring for minors)?
There is no age restriction for certain services.
What is your policy on refunds if I'm not satisfied with my service?
- We do not offer a refund for any service. Our hair stylists will consult you during your service and do our best to make sure you are satisfied with the end result!
Is there a loyalty program or discount for first-time clients?
Yes! Larisa’s Salon offers all new clients a 10% discount to meet our team and receive first-class beauty services.
Do you offer any package deals or discounts?
Yes. We offer a variety of 2-in-1 or 3-in-1 packaged services that allow our clients to save. These bundles are available in our haircut and styling, coloring, waxing, and other service categories.
Do you have a loyalty or rewards program for regular customers?
Yes, we do have a loyalty program. Our regular customers receive 15% off their sixth coloring or highlighting services, including Balayage and Ombre.